'The Art of Design Thinking: what it means and how it works' with Andrèz Coco | Monday June 20, 2016 | 5.30pm

As a facilitator your role is quite often to lead discussions and guide a group of people to a successful outcome. In some of these situations this might be about finding solutions for a specific issue. In these cases, using a Design Thinking process can really help with solving the problem by applying creative thinking from a critical and customer centric view. In a nutshell you could say that Design Thinking is using an activity-based process to co-create different ideas that lead to a customer-centric delivery based on the essence of the customer need.

In this workshop you will be introduced to the entire Design Thinking process: the key stages and some examples of tools you can use. In the second part of this workshop we will be putting an everyday case into practice: we will spend time on the 1st two stages of the process by working in smaller groups.

At the end of this workshop you will have a better understanding of:

-       what Design Thinking is

-       how the process looks like

-       how you can apply it as a facilitator

-       some tools you can use in the 1st to stage of the process

-       some practical insights in the 1st to stages of the process

Some useful videos:

What is service design: https://vimeo.com/88455206

What is design thinking: https://www.youtube.com/watch?v=uilcaXYnluU


About Andrèz Coco

Andrèz Coco has been working as a Lead service designer and marketing strategy consultant for the past decade in Europe, Africa, South-America and most recently in Australia. Her degrees are in Marketing management & communications with additional courses in Design Thinking. She has worked with corporates, agencies, entrepreneurs as well as NGO’s. At the moment she works at Qantas Loyalty (Innovationlab) as a Lead service designer. She also supports the TEDx Sydney organizing team as their customer experience specialist. She was recently on of the panel guests at one of VIVID ideas vents on the topic of ‘The future of creativity’ amongst neuroscientists, artificial intelligence experts and fellow design thinkers.

Link to linkedin: https://au.linkedin.com/in/andrèz-coco-8207662

Link to webpage: http://www.andrezcoco.com/ 

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Call for Guest Facilitators:

If you have an idea or know someone who has an idea for a session at a Facilitators Network meeting in 2016 please contact Eoin Higgins 0407 411 684 eoin.p.higgins@gmail.com

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Venue:  [Our usual venue]

University of Technology Sydney (UTS), Jones Street, Ultimo corner Thomas Street. Room 5.580 Level 5, Building 10, Take the lift to level 5, cross the atrium footbridge, walk straight ahead to room 580.

Time:

From 5:30pm to 7:30pm sharp | No RSVP - Just turn up | Donation $5

Blog www.facilitatorsnetwork.blogspot.com

Enquiries | Eoin Higgins  eoin.p.higgins@gmail.com ; 0407 411 684

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